
Continuity mistake: When George is at the window making a complaint, a cut reveals several inconsistencies. The man at the window has his arms in a higher position in the second shot (plus his facial expression is changed), the woman no longer has her hand up on the wall, and George's left hand is suddenly resting on the table. (00:15:55)
Answer: The name is Delores. He shouts that name at the end of the episode. Then in a later episode, "The Foundation", he runs into her. And he repeatedly calls her Delores.