Trivia: Brianna Gardner, who played Cadence the little burn victim girl, is the daughter of the movie's makeup artist Tony Gardner. She can be seen with him in the movie's closing credits.
Trivia: Most of this movie was filmed in Charlotte, NC. The shots of Freedom Park where you see the water and small bridge; "Arboretum" is a shopping center / community, and the panoramic shots of downtown are all notable.
Answer: Tony Robbins tells Hal that whenever he meets someone in the FUTURE he'll only see what's inside them. He already knows what the woman across the hall looks like so her appearance doesn't change, same goes for everybody else he's already seen before.
dan coakley..
Also remember she thinks he is shallow, does not mean she is a bad person herself...she went out with him once already.
This is the same reason why Rosemary's father looks the same either way as well. Hal said he's already seen him around the office (before being hypnotized).