Other mistake: When Helen Mirren and Will Smith are standing on the subway platform and the scene cuts away to view them from the other side, we see them through the windows of a passing train. Dame Helen suddenly gets out of character and hastily answers her cell phone. She was playing a "spirit" on behalf of Will - not someone who'd have a phone. (01:04:00)
Collateral Beauty (2016)
1 other mistake - chronological order
Directed by: David Frankel
Starring: Will Smith, Kate Winslet, Keira Knightley, Edward Norton
Genres: Drama
Continuity mistake: When Will Smith is being recorded by the private eye, she holds the cellphone vertically. Also, there's a lot of background noise -especially in the subway - yet when the video is played it is a horizontal video with perfect sound.
Claire: What was that thing you said about Einstein in there?
Raffi: Einstein called time a stubbornly persistant illusion.
Claire: Whats that even mean.
Raffi: Time doesn't go from January to December, or from noon to midnight. You know we all just make it that way in our heads.
Claire: That's absurd! Try telling that to a person who's an hour late to a wedding, or that's just been sentenced to 20 years in jail.
Raffi: Or someone fighting the baby clock.
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Answer: They did recognize each other (at one point he goes to her house without asking her address). After the divorce, Howard said that he wished they were strangers again. They literally behaved as if they never met each other before (even though Madeline is gently pushing to move past being strangers - for example, by guessing he's divorced).