Continuity mistake: When Will Smith is being recorded by the private eye, she holds the cellphone vertically. Also, there's a lot of background noise -especially in the subway - yet when the video is played it is a horizontal video with perfect sound.
Collateral Beauty (2016)
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Directed by: David Frankel
Starring: Will Smith, Kate Winslet, Keira Knightley, Edward Norton
Genres: Drama
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More mistakes in Collateral Beauty
Brigitte: Death is so much more vital than Time.
Simon: Right.
Brigitte: Death gives Time all of its value.
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Answer: They did recognize each other (at one point he goes to her house without asking her address). After the divorce, Howard said that he wished they were strangers again. They literally behaved as if they never met each other before (even though Madeline is gently pushing to move past being strangers - for example, by guessing he's divorced).