Hanna Schmitz: You don't have the power to upset me. You don't matter enough to upset me.
Michael: I'm not frightened. I'm not frightened of anything. The more I suffer, the more I love. Danger will only increase my love. It will sharpen it, it will give it spice. I will be the only angel you need. You will leave life even more beautiful than you ended it. Heaven will take you back and look at you and say: Only one thing can make a soul complete and that thing is love.
Michael: I can't live without you. The thought of leaving you kills me. Do you love me?
Hanna Schmitz: It doesn't matter what I think. It doesn't matter what I feel. The dead are still dead.
Answer: It is confusing in the movie because it seems like she went from the ticket taking job to the SS job after refusing the office job promotion, which would require literacy. When actually her SS job was prior to the ticket taker job. Was muddled in the movie.