Factual error: Finishing his rounds on the morning of Christmas Day, flying over downtown Chicago, the sun is over the horizon west of Chicago, Sunrises occur in the east, not the west. (00:26:10)
Factual error: Tim Allen drives a 1st generation Ford Taurus SHO (1989-91) in the movie, which was only available with a manual transmission. When he pulls up and parks at the Denny's, you can see his hand down on the console and the clicking sound of shifting an automatic from drive into park.
Answer: The elf on top probably ignored him as he was in no position to answer him. The elves seem to have a stratified society [i.e. some make toys, Judy provides food/beverage, some do security etc.] so it was most likely his job just to punch in the code so the sleigh would descend. With Bernard being the head elf, and probably the most knowledgeable on all things Santa related, he would be in the best position to talk to Scott and answer all of his questions.
Invader_Gir